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Privacy Policy for Your aec66 Account

Our Privacy Policy explains how we collect, use, store and protect the data linked to your account, device, wallet activity and support chats.

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aec66 Privacy Policy for Your aec66 Account
PRIVACY HELP

Three Ways to Reach Privacy Support

Privacy questions should be simple to raise, so we keep contact paths inside the account area and on aec66.co.

Account message Use the secure message area after login for privacy requests tied to your profile. It helps us match your request to the correct account without asking you to repeat sensitive details in open channels.
Email contact Send policy questions to the privacy contact shown on aec66.co. Use a clear subject such as data access, correction or deletion so we can route your message to the right internal queue.
Live support check If you need a fast status check, start a support chat and ask for privacy routing. The agent may verify basic account details before escalating your request to the privacy handling team.
DATA PRACTICES

Six Privacy Controls We Apply

The policy is written around the way your account actually works. Wallet checks, login sessions, cookie settings and support records each leave different data traces, so we explain why those traces exist…

Account collection

We collect profile details when you create or manage your account, such as name, phone, email and login credentials. These details support access checks, account recovery and privacy requests made by you.

Payment records

Payment references from Touch 'n Go, GrabPay, Boost dan FPX may be stored with transaction time, amount and status. We use them to reconcile wallet activity and investigate mismatched or delayed records.

Cookie settings

Cookies help remember session status, language choice and security checks. You can adjust browser settings, but blocking some cookies may affect login, wallet display or account verification during a session.

Security logging

We record device type, browser signals, IP address and login timing to detect unusual account access. These logs are kept under restricted access and checked only for security or service reasons.

Retention periods

Records are kept for as long as needed for account operation, dispute checks, legal duties and fraud prevention. When data is no longer required, we remove it or separate it from your profile.

Change requests

You can ask us to correct inaccurate profile details or review data tied to your account. We may need to verify identity before making changes so another person cannot alter your records.

Privacy Policy Questions for Malaysia Accounts

These answers explain common privacy requests before you contact us. They cover the data we collect, why we use it, how payment records are handled and what happens when you ask for access, correction or deletion. For account-specific help, use a contact path we can verify.

We collect the details needed to open and secure your account, including contact details, login credentials, device signals and verification records. We use them for access, account recovery, wallet checks and support handling.

Payment records from Touch 'n Go, GrabPay, Boost dan FPX help us match wallet activity to account history. We store reference details, transaction status and timing so we can check delays, reversals or disputes.

Yes, you can request access to personal data linked to your profile. We may verify your identity first, then provide the relevant account records where disclosure is allowed by applicable local law.

Contact support through a verified account channel and explain which detail needs correction. We may ask for proof before changing contact data, payment identifiers or verification records connected to your profile.

Our cookies are used for session control, security checks, language settings and service measurement on aec66.co. Where third-party tools are used, they are limited to purposes described in this Privacy Policy.

We keep data only for account operation, security checks, dispute handling, legal duties and fraud prevention. Retention periods differ by record type, and data is removed or separated when no longer needed.

Yes. Access and eligibility depend on local law and are available where local law permits. We may use location, device and verification records to help assess whether access can be provided.